These terms and conditions and the web-based booking form constitute the entire Agreement concerning the provision of Taxi service (“Service”) between you and “City Airport Taxi UK”. Completion of the booking and use of the Service indicates your unconditional acceptance of the terms and conditions set out in this Agreement.

All reservations made through our website,, are governed by our terms and conditions.

By securing a reservation through our website, you hereby consent to the terms and conditions outlined below.

We retain the authority to amend or revise these terms and conditions at our discretion. Any alterations will not impact bookings already confirmed and in place.

We offer services around the clock, 365 days a year.

We uphold a stringent no-smoking policy across all our vehicles. The consumption of food, beverages, and the act of smoking are strictly prohibited within our vehicles.


1. Booking & confirmation:


1.1. To ensure service availability, please make all bookings at least 24 hours in advance.

1.2. You must be a minimum of 18 years of age to make a booking through our website.

1.3. Once a booking is made, a confirmation will be sent to the client email.

1.4. You bear the responsibility to verify the accuracy of all information provided during the booking process, including the pickup details: complete address, date, time, mobile number (inclusive of the appropriate country code), and flight number if applicable.

1.5. For any additional information, please utilize the special note box provided in the booking form.

1.6. Submitting a booking is an offer which “City Airport Taxi UK” may choose to accept or decline. Your booking is only confirmed upon receipt of a confirmation email.

1.7. Should the information provided by the customer at the time of reservation be incomplete, we will attempt to reach out for the missing details. Without a response to our outreach, the reservation will remain unconfirmed.

1.8. When booking on behalf of another individual, you affirm that you have their permission to agree to these terms and conditions.

1.9. Ensure that your pickup date and time details are set to UK time, and not based on your flight’s departure date and time. If you fail to do so this may be considered a “No Show” and no Refund will be issued. (4.6.)

1.10. For airport passenger pickups, we advise setting the scheduled time 30 minutes post the plane’s arrival.


2. Pricing and Payment:


2.1. All fares are fixed at the time of booking and will not change unless there are changes in the route or additional stops requested by the client.

2.2. Online fare estimates factor in distance, time, passenger count, vehicle type, and additional charges such as parking and tolls.

2.3. For all reservations, “pay by card” is the exclusive payment method offered.

2.4. Kindly be aware that the credit/debit card processing fees (ranging from 1.4% to 2.9%) levied by our payment partner,, are non-refundable upon cancellation of your reservation.

2.5. Additional options, such as child seats and booster seats, are available at an added cost.

2.6. Additional waiting time will be billed at a pro rata rate of £35 per hour.

2.7. Please remember to specify any additional luggage when making your booking. If a larger vehicle is required due to undeclared extra luggage, this may result in additional charges and possible delays. If there are no larger vehicles available at the time of pickup, unfortunately, a refund cannot be provided as the correct luggage size and number were not declared initially.

2.8. Should your card issuer decline the payment for any reasons, “City Airport Taxi UK” will be unable to process and fulfil your booking.

2.9. Should you desire to tip the driver, please do so directly and at your own discretion.

2.10. We retain the authority to adjust our prices as reflected in our advertisements at any given time. Additionally, we reserve the right to rectify any discrepancies in both advertised and finalized prices. Please be aware: occasional changes and errors are inevitable.

2.11. All reservations on the following dates and times are subject to extra 50% surcharge on top of the published prices. Passengers will be notified of this surcharge soon after the booking is made online.

2.11.1. 24th December 5:00am until 27th December 4:00am

2.11.2. 31st December 5:00am until 2nd January 23:59pm.

2.11.3. Other days may also be affected.


3. Cancellations & Refunds:


3.1. Cancellations made more than 24 hours before the scheduled pickup time will be fully refunded.

3.2. Cancellations made within 24 hours of the scheduled pickup time will not be eligible for a refund.

3.3. For any cancellations or modifications to your ride, please reach out to us via the phone number provided on the ‘Contact Us’ page through WhatsApp, or via email at When contacting, kindly quote the booking reference number you received in the confirmation email.

3.4. For bookings paid in advance, any refunds stemming from cancellations or grievances will be processed back to the original payment card within an estimated 3-5 business days. The exact duration may vary based on your bank or card issuer’s policies.

3.5. If you decide not to utilize our taxi service and neglect to inform us at least 24 hours before the scheduled pick-up, no refunds will be provided.

3.6. Should we be unable to fulfil the service you requested, we will promptly refund the full amount you paid.


4. Waiting Time & No Show:


4.1. For residential and hotel pickups, the allotted waiting time is 15 minutes.

4.2. For arriving flights, we offer a complimentary 60-minute waiting period. Additional waiting time will be billed at a pro rata rate of £35 per hour.

4.3. If the client does not show up within the waiting period, it will be considered a ‘No Show,’ and no refund will be provided.

4.4. Should our driver fail to arrive at the designated collection time, we kindly request that you notify our office promptly. Departing the pickup location without informing us absolves us of any obligation for compensation.

4.5. Our company will track all incoming flights, to ensure our driver reaches you at your specified time.

4.6. Make sure to set your pickup date and time according to UK time, not your flight’s departure date and time. If you don’t, you might be marked as a “No Show,” and you won’t be eligible for a refund.

4.7. If you prepay for a journey and later decide to alter details such as the hour, date, pickup, or drop-off address, and the modified journey’s cost is lower, the difference in amount will be refunded to your original payment method within an estimated 3-5 working days. This duration may vary based on your bank card issuer. Any changes need to be made at least 24 hours prior to the originally booked schedule time.

4.8. If you prepay for a journey and later decide to amend any details such as the hour, date, pickup, or drop-off address, and the cost of the modified journey is higher than the initial amount paid, the difference will be communicated through a link sent to your email or via SMS to your phone number. Please note that the additional amount needs to be paid prior to the pickup date and time, or before the driver commences the journey. Any changes need to be made at least 24 hours prior to the originally booked schedule time.

4.9. You must allow sufficient time when booking your taxi to allow for the check-in times required by your airline and for any delays caused by traffic conditions. We shall not be responsible for any delay caused by your failure to allow enough time to reach your destination or if the passengers are not ready for collection at the booked time. Additional waiting time will be billed at a pro rata rate of £35 per hour.


5. Luggage & Belongings:


5.1. Clients are responsible for ensuring that their luggage fits in the taxi.

5.2. The company will not be held responsible for any loss, damage, or theft of belongings during transit.

5.3. Clients bear the responsibility of loading and unloading their luggage. Our company cannot be held accountable for any loss or damage to personal property during this process.


6. Vehicle Types & Passenger Capacity:


6.1. If you’re uncertain about the appropriate vehicle type for the number of passengers and luggage, please feel free to reach out to us via email or WhatsApp for guidance.

6.2. The vehicle dispatched will be based on the number of passengers and luggage specified during booking. Any change in requirements may result in additional charges or unavailability of service.

6.3. The vehicle make and model images displayed on the quotation page are for illustrative purposes only. We do not guarantee the provision of these exact vehicles.

6.4. Kindly be aware that a child, regardless of age, is considered as one passenger.


7. Insurance:


7.1. All our vehicles are comprehensively insured for passenger transport.

7.2. For comprehensive coverage in the event of any incidents, it is imperative that you secure your journey through our official website. Booking directly with the driver will not provide you with the necessary protections and coverage.


8. Safety & Conduct:


8.1. Seat belts must be worn at all times.

8.2. The driver has the right to refuse service to any passenger who is believed to be under the influence of drugs/alcohol or poses a threat to the driver or the vehicle.

8.3. You assume responsibility for the conduct of all passengers in the vehicle throughout the journey.

8.4. Should any passenger soil the vehicle, you will incur charges to cover the necessary cleaning expenses. The driver will provide a cost estimate for minor cleanup incidents.

8.5. Our company reserves the right to decline or immediately terminate any booking if behaviour threaten the safety or well-being of our drivers or risk damage to our vehicles. Such behaviours include, but are not limited to, violence or abuse instigated by you or any passenger accompanying you. In such instances, all passengers will be instructed to disembark the vehicle at the nearest safe location. Refunds will not be provided under such circumstances.


9. Liability:


9.1. Liverpool Airport Taxi UK shall not be responsible for any delays due to traffic conditions, roadworks, or unforeseen events beyond our control. We recommend booking your taxi allowing for potential delays, especially for airport transfers.

9.2. Should your flight experience significant delays, we kindly request that you notify us at your earliest convenience.

9.3. In the event of any accident or mishap, our liability is limited to the coverage provided by our insurance company.

9.4. It is illegal to make a private booking with our drivers/partners. Our company will not be liable for any situation faced by the passenger while travelling on a booking not confirmed with the office.


10. Feedback & Complaints:


10.1. Clients are encouraged to provide feedback to help us improve our services.

10.2. We are deeply committed to addressing concerns and rigorously investigate each complaint we receive. For the most efficient resolution, please reach out to us via email, providing your reference number and all pertinent details.

10.3. Any complaints regarding our services or drivers must be lodged within 48 hours of the service date.

10.4. Should you neglect to notify us of any issues or concerns encountered during our service or with our driver within the specified time frame, we may be unable to offer any form of compensation.

Please note that some calls may be recorded for quality and training purposes.